The number of added items can not exceed 3 units. Please report changes as soon as possible.
Changes to orders are accepted:
Before delivering your order, we must confirm with you the address and terms of delivery:
When placing an order with a total weight of 41 kg or more, an additional fee will be charged in the amount specified in the table.
|Order weight from … kg||Weight surcharge, uah|
Example: 50l basket, eaves for baths, sleds are delivered on individual conditions.
The Courier Service may also set the "Service Fee" tariff, which is used to calculate the fee for the execution of the Order by the Courier Service (Attorney) according to the Public Offer posted on the Site.
The "Service Fee" tariff is determined as a percentage of the value of the shopping cart (the value of the shopping cart means the actual value of the Goods ordered by the Client (Principal) through the Site of Goods specified in the relevant fiscal check of the Seller). The amount of the Service Fee and the procedure for its determination shall be indicated when the Client places an order on the Site.
The preliminary amount of the Service Fee is calculated when the Client is making an order on the Site and is adjusted in accordance with the actual value of the Goods specified in the relevant fiscal check of the Seller.
In case the Client fully or partially refuses to accept the ordered Goods, as well as in case the Client returns, fully or partially, the ordered Goods, the Service Fee is not refundable to the Client, unless otherwise expressly provided by the Public Offer.
The reward for collecting is an additional part of the reward of the Courier Service (Zakaz.ua) for the execution of the Order in accordance with the terms of the Offer. This additional part of the remuneration of the Courier Service is paid by the Client (Trustee) at his own will in any amount indicated by the Client at his discretion in the appropriate field for entering the amount of such remuneration on the Site. Funds paid by the Client (Trustee) as the reward for collecting are the income of the Courier Service (Zakaz.ua).
In this case, changes to orders are accepted:
Sometimes delivery to the selected window is not available. In this case, you will see on the main page the mark "Loaded" for this delivery window. We apologize if you intend to make an order, and delivery for the time you need has been closed. At this stage, this is the only opportunity to provide a decent level of service for already completed orders in case of peak demand.
Your cart will be picked and packed in the Cosmos supermarket at Honore de Kiev, st. Honore De Balzac 2A or Odessa st. Sergei Varlamov 28, where you can pick it up from 10:00 to 19:00 at the certain area COSMOS DRIVE, where you`ll be expected by the employee with packed order. The place is situated in the exit area of the shop for your convenience.
Payment methods with self pick-up is:
Residents of cities where courier delivery is not available, as well as all other customers of zakaz.ua, can use a convenient way to receive the Order at the nearest department of Nova poshta.
Only certain goods available on the website, which include non-food products and products with a shelf life of more than 30 days that do not require special temperature conditions, may be delivered by Nova poshta.
The Order is delivered exclusively to the Nova poshta department. Delivery by courier to the recipient’s address or using an automated parcel terminal is unavailable.
The cost of delivery by Nova poshta
Delivery cost starts from 78 UAH and varies depending on the weight and dimensions of the Order to be generated for shipping by Nova poshta. The exact cost of collection and delivery will be specified when placing an Order on the website. Zakaz.ua pays for Nova poshta services. In turn, compensation for the cost of delivery of the Order by Nova poshta is included in the total cost of the Order.
The Order must be paid for by the time of its execution by bank payment card on the website.
An SMS message will be sent to you about the arrival of the Order at the Nova Poshta office.
The sent Order will be stored in the Nova Poshta department for 5 calendar days.
The sent Order in Kiev, which contains products with a chilled or frozen temperature regime, will be stored in the Nova Poshta department, to which the Order is addressed, until the end of the Nova Poshta department on the current day of delivery.
To receive the Order, it is enough to have with you the number of the express waybill, the original passport of a citizen of Ukraine / foreign passport or a phone number with the number indicated in the express waybill.
1) If the order is not received by the Client at the Nova Poshta office within the specified storage period, the order will be considered completed. In this case, the cost of the ordered goods and paid delivery services are not refundable.
In the event that the Client, for personal reasons, cannot receive the shipment on time, he can contact the Zakaz.ua support line to agree on the conditions for extending the storage period at the Nova Poshta office.
2) If the Client refuses to receive the order due to damage or inconsistency in the content of the received shipment, the order is considered unfulfilled. In this case, the cost of the ordered product is refunded. Partial order cannot be collected.
3) If the order is found to be damaged after receiving it, the Client can contact the Zakaz.ua support line to resolve controversial issues.
4) If the Client cannot receive the order in person, he can order a change in the recipient's data.
5) If the Client cannot receive the order at the Nova Poshta office specified in the order, he can order the redirection of the order by paying the cost of all delivery services associated with the redirection of the order.
According to Article 9 of the Law of Ukraine "On Protection of Consumer Rights", the Cabinet of Ministers of Ukraine approved a list of goods of good quality that are not subject to exchange or return. These products include:
If you choose the delivery time with a time interval of 07:00-08:00, the order must be paid before 22:00 of the day preceding the day of delivery. If payment is not received at 22:00, the order will be automatically transferred to the next delivery slot.
Pay by bank card on the site can not be for excisable goods (alcohol and tobacco products). You can arrange such goods in a separate order and pay in cash.
We commit to collect for you the freshest and quality products that are in stock. Your personal collector is interested in fulfilling your instructions as accurately as possible.